The Strep Throat Photo
This is a school photo from my junior year in high school. Unlike other school photos, I remember when this was taken. I remember waiting my turn, sitting down on the stool, and smiling. Mostly […]
customer service
Kale and Customer Service
I ordered a salad in a restaurant last week. As I skimmed over the salad ingredients on the menu, I missed the word “kale.” And because I missed the word “kale,” in the menu description, […]
Wendy’s Stole Our Idea
I think Wendy’s owes the photography industry an apology. In what is sure to be the first of many such changes in the fast food industry, many Wendy’s locations have decided to implement self-service kiosks […]
If You’ve Never Been Frustrated, Please Raise Your Hand
May I see a show of hands for those who have never had a difficult session. (If you started your business yesterday, go ahead and put your hands down.) Now, may I see a show […]
A Guide to Complaining About Clients on Social Media
You’ve got a challenging client. You are frustrated and want to take your frustration to social media to vent; it’s understandable. So when you’re tempted to complain online, follow this handy dandy Q&A Guide: Q: […]